Note: This is part of my new Follow Friday system where I get a little more in depth with one follow friday each week.
Shanta Nathwani
Originally I met Shanta at Product Camp Toronto 2010 and we have connected at many functions since. She is a graduate of IT Management and excels at Customer Support & Training.
She works as a Graduate Assistant at Ryerson University, assisting professors with their courses including administering self-paced learning tools, online tests and teaching first year students.
Her experience in IT Support ranges from being the first point of contact for internal clients, to making recommendations to senior staff to streamline processes to improve the service of the IT department.
She is a problem solver and has been said to have the patience of a saint. She can explain even the most difficult concepts to the most basic user and has developed training documents that allow clients to learn for themselves. She thrives on understanding the needs of her clients.
The good news is that she may be available for hire. Her ideal position would be a role that she can deal with people and continue to be a translator of business needs to IT results. This could take the form of a Business Analyst or IT Trainer.
Shanta holds a Bachelors of Commerce Degree from Ryerson University in Information Technology Management and is a Microsoft Certified Professional.
